Ellie makeup is proud of their products. However, if the ellie makeup product you receive is faulty, wrongly described or not what you ordered, you may choose from a refund, exchange or credit for the product. Please contact ellie makeup within 14 days of receiving the item.
To return your product:
Contact ellie makeup customer service on 1800 35 45 66 or email us at email@example.com
Our customer service team will evaluate the request you have made and issue you with the necessary return/exchange/credit information and a RETURN number (please ensure all returns are issued and sent within 14 days of receiving the product).
Post the product in the same packaging it was sent to you in, to the address provided. Please ensure you clearly display the RETURN number on the return package.
Once the item has been returned and received by the ellie makeup team, we will assess your query and process your request.
Any replacement product can only be posted once the defective product has been received and evaluated.
Any products returned without a RETURN number will be returned to sender.
Ellie makeup does not take any responsibility for products lost in transit.
Ellie makeup is proud of their products.
If for any reason you are not satisfied with the product you have received, ellie makeup is happy to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, undamaged and unopened. The customer will bear all freight charges and must contact ellie makeup within 14 days of receiving the product.